The Weald Group
Ask an expert
Stuck on something before you call a tradesperson? For £4.99 you get a full hour of chat — topping up boiler pressure, resetting a boiler, reprogramming a thermostat or timer, a blocked sink, a tripped switch, and similar troubleshooting and repair tips. Our assistant answers instantly, and a member of our team will jump in if it can't help.
If you can smell gas, or suspect a gas leak or carbon monoxide
Don't use this service. Leave the property, don't operate any switches, and call the National Gas Emergency Service on 0800 111 999 immediately.
This is general guidance, not a substitute for a Gas Safe registered engineer or Part P qualified electrician — we won't advise on gas appliance internals, gas pipework, or mains wiring beyond a socket or plug.
Coverage
Ask an Expert in your area
FAQs
Ask an Expert: FAQs
What can Ask an Expert actually help with?
Safe, general troubleshooting a homeowner can do themselves — topping up boiler pressure, resetting a boiler, reprogramming a thermostat or timer, checking a tripped switch, a blocked sink, and similar. It won't advise on gas appliance internals, gas pipework, or mains wiring beyond a socket or plug — that always needs a qualified engineer.
How much does it cost?
£4.99 for a full hour of chat, however many questions you need within that time.
What if the assistant can't solve it?
A member of The Weald Group's team joins the same chat and picks it up — you don't lose your session or have to explain it again.