Ongoing commercial building upkeep under one contract
Facilities Management
Facilities management is an ongoing contract covering the planned and reactive upkeep of a commercial building — maintenance, repairs, compliance checks and coordinating specialist trades and cleaning — delivered under a single point of contact rather than as separate one-off jobs booked as issues arise.
Definition
What Facilities Management covers
Where commercial services covers a defined project such as a refurbishment or fit-out, facilities management is the ongoing relationship that follows: a support contract covering planned preventative maintenance, reactive repairs, statutory compliance checks (fire safety, electrical testing and similar) and coordinating the various trades and cleaning contractors a commercial building needs, all managed under one contract and one point of contact rather than the business having to source and manage each separately.
Suitable for
- Businesses wanting a single ongoing contract for building maintenance and repairs
- Multi-site or multi-tenant commercial premises needing coordinated upkeep
- Premises needing scheduled compliance checks alongside reactive repair support
- Landlords and managing agents of commercial buildings wanting one accountable contact
Not suitable for
- A single defined project such as a refurbishment or fit-out with a clear start and end — see our commercial services page for that
- Sites needing a dedicated on-site facilities team rather than a contracted support arrangement — outside the scope of this service
Process
How the work is carried out
- 01
Site review
Understanding the building, its maintenance history and compliance obligations.
- 02
Contract scope
Agreeing what's covered — planned maintenance, reactive response times, compliance checks — and how work is authorised and reported.
- 03
Ongoing delivery
Carrying out planned maintenance and responding to reactive issues under the agreed contract.
- 04
Reporting and review
Regular reporting on work completed and compliance status, with the contract reviewed periodically as the building's needs change.
Typical timescale
An ongoing contract rather than a fixed project — response times for reactive issues and the frequency of planned maintenance visits are set out in the agreed contract.
Cost guidance
Facilities management is priced as a contract, reflecting the size of the premises, scope of cover and response times required, so we don't publish a generic rate. We agree contract pricing after a site review and scope discussion.
Limitations and exclusions
- Specialist certified work (gas, fire alarm servicing, electrical testing) is carried out or arranged with appropriately qualified engineers as part of the contract
- Major capital works beyond routine maintenance and repair are scoped and quoted as a separate project rather than absorbed into the contract
Areas we cover
Facilities Management across Sussex, Surrey, Kent and South London
Local property styles, planning authorities and neighbourhood coverage for facilities management in each town we work in.
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FAQs
Facilities Management FAQs
How is facilities management different from your commercial services?
Commercial services covers defined, one-off projects such as a refurbishment or fit-out. Facilities management is an ongoing contract for the continuous upkeep of a commercial building afterwards — maintenance, repairs and compliance — rather than a project with a fixed end date.
What's typically included in a facilities management contract?
Contracts are scoped to the building, but commonly include planned preventative maintenance, reactive repair response, statutory compliance checks and coordinating specialist trades and cleaning under one point of contact — agreed individually for your premises.
Can you manage compliance certification as part of the contract?
Yes, coordinating and tracking statutory compliance checks — such as electrical testing and fire safety servicing — is a core part of a facilities management contract, with documentation kept and reported to you.
Discuss your facilities management project
Tell us about the property and what you have in mind, and we'll arrange a site visit.
Last reviewed 2026-07-28.