Recurring maintenance contracts for commercial premises
Planned and Reactive Maintenance Contracts
Planned and reactive maintenance is a recurring commercial contract that combines scheduled preventative maintenance visits with an agreed response service for faults reported as they arise, managed under a single ongoing agreement rather than one-off jobs.
Definition
What Planned & Reactive Maintenance covers
A planned and reactive maintenance contract sets out two things: a schedule of preventative maintenance visits (checks, servicing and minor works intended to reduce the risk of failures), and agreed response times for reactive repairs when something goes wrong between those visits. It suits businesses, landlords and facilities managers who want consistent contractor cover across one or more commercial premises rather than sourcing a tradesperson for every individual issue.
Suitable for
- Businesses or landlords with commercial premises wanting a recurring maintenance contract
- Facilities managers needing scheduled preventative maintenance alongside reactive cover
- Multi-site portfolios wanting one consistent contractor across all locations
- Premises needing a maintenance record for compliance or audit purposes
Not suitable for
- Single-property domestic maintenance — see our property maintenance service
- One-off repairs with no ongoing contract requirement — see our commercial services or emergency call-out services
Process
How the work is carried out
- 01
Site audit
Reviewing the premises, current maintenance status and any compliance requirements.
- 02
Contract proposal
Agreeing the planned maintenance schedule, reactive response times, and pricing structure.
- 03
Ongoing delivery
Carrying out scheduled visits and responding to reactive issues within agreed response times.
- 04
Reporting
Providing a maintenance log and compliance records, useful for landlord and facilities audit requirements.
Typical timescale
An ongoing contract rather than a fixed project — the planned maintenance calendar and reactive response times are set out in the agreement itself.
Cost guidance
Planned and reactive maintenance is arranged as an ongoing contract rather than priced per job, so we don't publish a generic rate. Contract pricing is proposed following a site audit, reflecting the number of assets, the agreed planned maintenance schedule and the reactive response times required.
Limitations and exclusions
- Contract response times and scope are set out in the agreement itself rather than assumed
- Specialist certified works within the contract, such as gas, electrical or fire safety items, are carried out by appropriately qualified engineers, coordinated under the contract
- Major capital works beyond routine maintenance are scoped and quoted separately from the maintenance contract
Areas we cover
Planned & Reactive Maintenance across Sussex, Surrey, Kent and South London
Local property styles, planning authorities and neighbourhood coverage for planned & reactive maintenance in each town we work in.
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FAQs
Planned & Reactive Maintenance FAQs
What's the difference between planned and reactive maintenance?
Planned maintenance is scheduled preventative work, such as servicing and inspections, aimed at reducing the risk of failures. Reactive maintenance is responding to faults as they're reported, within an agreed response time set out in the contract.
How is a maintenance contract priced?
We propose contract pricing following a site audit, reflecting the number of assets covered, the scope of planned works and the reactive response times required — not a generic published rate.
Can a maintenance contract cover multiple sites?
Yes, this is a common reason facilities managers and portfolio landlords set up a contract — a single point of contact and consistent service across a number of properties.
Discuss your planned & reactive maintenance project
Tell us about the property and what you have in mind, and we'll arrange a site visit.
Last reviewed 2026-07-28.