Repairs following an insurance claim
Insurance Repair Work
Insurance repair work covers restoring a property following an approved insurance claim — storm damage, flood, escape of water or fire damage — carried out to the specification agreed with your insurer or loss adjuster.
Definition
What insurance repairs involves
Insurance repairs follow the same building standards as any other project, but are coordinated around your insurer's claims process: working to an agreed scope of works, often liaising directly with a loss adjuster, and providing the documentation insurers typically require. This differs from a standard quotation process in that pricing and scope usually need to match what's been approved on the claim.
Suitable for
- Storm and flood damage repairs following an approved claim
- Escape of water damage (burst pipes, appliance leaks)
- Reinstatement work following fire or accidental damage
Not suitable for
- Repairs before a claim has been approved — we can provide a report to support your claim, but formal repair work usually needs insurer sign-off first
Process
How the work is carried out
- 01
Initial assessment
Assessing the damage and, where useful, providing a report to support your claim.
- 02
Scope agreement
Agreeing the scope of works with you and, where applicable, your insurer or loss adjuster.
- 03
Repair
Carrying out the repair to the agreed specification.
- 04
Documentation
Providing the completion documentation your insurer typically requires.
Typical timescale
Depends on the extent of damage and the claims process timeline, which is often the longer factor rather than the repair work itself.
Cost guidance
Priced to match the scope agreed with your insurer wherever possible — we can also provide an independent quotation to support your claim.
Limitations and exclusions
- We are not loss adjusters or insurance assessors — we carry out repair work and can support your claim with reports, but the claim itself is between you and your insurer
- Work beyond the approved claim scope is quoted and agreed separately
Areas we cover
Insurance Repairs across Sussex, Surrey, Kent and South London
Local property styles, planning authorities and neighbourhood coverage for insurance repairs in each town we work in.
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FAQs
Insurance Repairs FAQs
Can you deal directly with my insurer or loss adjuster?
Yes, we regularly liaise directly with insurers and loss adjusters to agree scope and keep the claim moving, though the claim itself remains between you and your insurance company.
Discuss your insurance repairs project
Tell us about the property and what you have in mind, and we'll arrange a site visit.
Last reviewed 2026-07-19.